遇见这种情况，绝对不能说sorry！看她态度不好，都不用跟她解释，让她自己去问前台去，她再废话，就甩她一句，if you don't like your job, I can help you to tell your advisor. miss不miss 跟她有毛关系？把她自己活儿干好得了，医生还没说话呢。真正miss掉的appointment，前台干脆就不会给check in。