父母申请绿卡。请问大家， I-944 上的问题

11. Do you have a U.S. credit report?

Yes. Provide a U.S. credit report generated within the last 12 months prior to the date of filing.

No. Provide a credit agency report that demonstrates that you do not have a credit record or score.

怎么能取得

a credit agency report that demonstrates that you do not have a credit record or score？ 联系了Experian, 他们只能告诉我妈妈没有credit record，但是不能给我们一个report说她没有。谁有这方面的经验吗？叩谢！