已经解决了, 最后各自承担一半

投诉, 获不对板, 以及没有按要求邮寄导致损失

事情很简单

我从一个mm那里买了$500的gc, 她答应从网上直接order一张新卡给我

然后过了一个半的星期, 我收到一个信封, 里面仍然是那张旧的gc, 收到之前这个mm没有给我任何消息

我心里不太舒服, 不过没说什么.

因为面值很大, 第二天我准备自己在网上换成一张新卡, 结果发现banlance不对, 少了近50块

于是我给该mm发消息, 问情况

最后gc公司告诉我们的结果是, 这张卡在我收到的前一天, 被在另一个城市的local店用过, 而这个城市离我1000mile以上(ps, 也不是这个mm所在的城市)

但是这个mm以她所在的地方没有local店, 她不可能用卡为理由, 拒绝把差额退给我

我觉得我的叙述没有任何偏见了把....大家怎么看待这件事?

既然另一个当事人愿意把邮件贴出来, 那我也更新到第一页把

卖家：

you confirmed to buy the gift cards on Feb 10 Sunday. I mailed the cards on Feb 11 Monday, from Arkansas. the mail might be processed the next day, anyway, there should be a post mark on the envelope indicating the date.

On Feb 20, a purchase of $49.57 was made in a Niagara Falls NY factory store. the card was handed to the cashier manually. (besides, a factory store purchase can't be made online, must be local.)
On Feb 22, you notified me the balance difference.

apparently the card was used after it was delivered,
because I mailed it from Arkansas, the card was used in NY later. and I don't think any USPS person would have a way to use it in NY, since the destination is NC.

anyway, my only responsibility is to safely ship the card, and I don't assume responsibility for taking care of the card after it is delivered to you.

PS. you can find my shipping policy in all my posts:
1st class mail, (not responsible for shipping loss.)
1st class mail + delivery confirmation, (buyer tracks by USPS.)
if lost, buyer redeem the gc online asap. (H&M and Express can't be used online. )

thank you.

买家：

 什么叫apparently the card was used after it was delivered啊
我周四收到的卡,也就是21号, 22早上准备重新order一张才发现balance不对
这种卡我不可能在手上留很久的, 你要是查以前你卖给我的gc记录, 你都可以看到, 我拿到卡号以后都会马上重新换一张或者用掉.
 
而且, 你跟我说的是会重新从jcrew order一张$500的卡. 而我没有像你承诺的收到一张新卡, 而是一张balance有错误的旧卡和几张邮票! 有现在怎么倒全变成我的责任了??

 gc我已经重新换掉了, 希望你能把差额 $49.57 x 0.86 = $42.63 退回我的boa帐号
 

卖家：

I'm surprised that the mail arrived to you as late as Feb 21.

anyway, if you check the envelope, it indicates the date I sent the mail was around Feb 11, and from Arkansas.

However, the card was redeemed in the state of New York, on Feb 20, by handing the card to a cashier manually. (again, the only way to spend a GC in factory store is Local, not online.)
Besides, I'm in Arkansas and there's not even a single store in the whole state.

the above is the truth that I know. and above all, I know that I didn't use it by myself, and I don't see that I was involved in this issue in any manner.


I'm sorry this thing happened to you for whatever reason that I'm not aware of, but at least I don't have any responsiblity in it. I have honestly finished everything. so I won't accept your request for refund.

I've basically repeated what I said in my first email. if you could provide any proof that I have anything to do with the balance loss, please do so. otherwise, my point of view won't be changed.


PS.
yes I said 会重新从jcrew order一张$500的卡. but as you can see, there's not even a store in my whole state. and I feel uncomfortable with ordering a new 500 GC online, because Jcrew billing system consumed a lot of time when processing similar orders before.

by putting in stamps, I thought the cash value was made equal to a $500 GC. if you feel it's not appropriate, you can send the stamps back to me (use one of them for postage, so it costs you nothing), then I'll refund you $3 by BOA.

[此贴子已经被作者于2008-3-1 23:42:08编辑过]

沟通过了, 那个mm态度很明确, 不管这个卡有什么问题, 反正不是她用的

钱是一分钱都不会退的

我遇见过类似事情,不过我是在专门卖GC的 网上自己买的,寄到之后用的时候发现里面金额不对.

后来是一直找GC卡公司追帐才追回来的.后来就一直不太敢买GC了

网上买gc的风险还是挺大的，特别是lzmm这种金额大的卡。LZMM还是继续和卖卡的人沟通一下吧，这种事情真的挺怪异的，钱到底是谁用了呢？

在local店用的话，得拿着那张卡吧，光卡号不行吧

而当时，卡还在邮寄途中啊

好奇怪呀

哇，下次也不敢买了

我一般只买af和jcrew的gc, 而且很小心, 都是一拿到卡号就直接上网站重新买一张

所以从来没出过问题, 如果这次她提前说一声还是寄的旧卡, 并且告诉我卡号就不会有这种事了

我只是觉得很冤, 什么都没做, 损失都要算到我头上

同意

妹妹怎么知道他给你的是旧卡，新卡和旧卡不都是一张卡片，难道一看就能知道是不是新order的吗？我只是不懂，问一下。

不过这件事情是挺怪异的，妹妹有没有证明你是哪一天收到的卡片，如果有证明，比如说DC,而且这卡确实是在收到卡的前一天就用过了。那么我就实在不能理解了，不可能是买家用的，因为买家还没有拿到卡，也应该不可能是卖家用的，难道说卖家再另外一个城市用了卡，还回到自己的城市邮寄卡，然后卡用了一天的时间就寄到了，不太可能吧？

我不知道美国邮寄的时候会不会卡什么章之类的，你可以看看卡是从那个城市寄出的。另外一个问题是，没卡应该不能到local店shopping吧？还是有卡号就行？我不知道，请教一下？

应该是这样的, 所以很奇怪

而且卡用fist class寄的, 居然花了9-10天我才收到

所谓新卡是指在它家网站上用gc买gc, 直接由网站寄出, 很安全, 而且万一balance出了问题也好办

没有dc, 所以路上根本不知道发生了什么

如果卡上的密码没被刮开，而且卡是在运输途中被用的，卖方是没有责任

但如果卡被刮开过，卖方就要负责追查了吧